Return - Refund policy

With Good Intentions have adopted the “ACCC Consumer Guarantee Policy”

Please choose wisely on your purchases as we are unable to accept returns or refunds ie: -

1. if you got what you asked for, but simply changed your mind

2. found the same or similar product cheaper somewhere else.

3. decided you did not like the purchase.

4. had no use for it.

5. you misused the product in a way that contributed to the concerning issue.

“more information here”

International Shipping

YES, we can ship to clients who live outside of Australia. Shipping prices are subject to size of the order, weight and country of destination.

Please contact us withgoodintentionsau@gmail.com for shipping rates prior to checkout.

Pick Up your Order

  • We are an online store, an email notification will confirm when order is available.

  • Please allow 1-2 business days for orders to be made available.

  • All pick ups are by appointment only

  • Location - Penshurst NSW 2222

    Postage Australia Wide

  • STANDARD SHIPPING - $10.75

  • EXPRESS SHIPPING - $15.00

  • Dispatch times 1-2 business days.

STANDARD Estimated Delivery Times - (after dispatch)

  • 1-2 business days - Metro SYD

  • 2-4 business days - NSW Regional

  • 3-5 business days - Metro QLD, VIC, SA, TAS

  • 3-6 business days - Regional QLD, VIC, SA

  • 5-7 business days - Metro WA

  • 7-14 business days - Regional WA, NT

EXPRESS Estimated Delivery Times - (after dispatch)

  • 1 business day - Metro SYD

  • 1-2 business days - NSW Regional

  • 1-3 business days - Metro QLD, VIC, SA, TAS

  • 2-4 business days - Regional QLD, VIC, SA

  • 2-4 business days - Metro WA

  • 3-6 business days - Regional WA, NT

Australia post will deliver your parcel directly to door, if you’re not available, or if your parcel needs a signature, and/or there’s no safe place to leave it, the courier will take your parcel to your nearest Post Office. You will receive a missed delivery notification (in your letter box or left at your front door) so you can pick your parcel in person. Your parcel will be kept at your local Post Office for up to 10 business days, before it gets returned to sender.

With Good Intentions is NOT responsible to replace or refund your parcel if it is missing or is stolen after Australia post has stated the parcel has been delivered.

With Good Intentions is NOT responsible to Replace or Refund you if your parcel is confirmed lost or is damaged while in the care of Australia Post. With Good Intentions will endeavour to seek adequate compensation from Australia Post directly on your behalf.

If your parcel has not arrived, is confirmed lost or arrives visibly damaged, please contact us immediately withgoodintentionsau@gmail.com

Please provide us with the following details:

  • Purchase order Number - located top left of your invoice

  • Photos of the damaged parcel (when applicable)

  • Photos of the damaged contents (when applicable)

  • Contact mobile number.